Refund Policy

30-day money-back guarantee

Aidan Mc Carron, trading as NicoServe, offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date shown on your receipt, including a subscription renewal order.

How to request a refund

Payments and refunds are handled by Paddle, our Merchant of Record. Visit paddle.net to request a refund, or email sales@nicoserve.com for help. Include the email used at checkout and your order reference. Do not send full payment-card details.

Refund processing and return to your original payment method follow Paddle's Refund Policy and Buyer Terms. Processing times depend on Paddle and your payment provider.

Cancelling a subscription

You can cancel through Account settings → Workspace billing. Cancellation stops future renewals and is separate from requesting a refund. Without a refund or other adjustment to your subscription, access continues until the end of the paid period; monitoring then pauses while saved results remain available. A full refund of a subscription payment cancels that subscription immediately and pauses monitoring; saved results remain available. Partial refunds do not change access.

New workspaces receive one 7-day free trial on their first subscription. No charge is taken during the trial; cancel before it ends to avoid the first payment.

Your rights

This policy does not limit any mandatory consumer rights or remedies under applicable law. Read our Terms & Conditions for the wider service agreement.